Solo, February 25, 2025 – Staying at a hotel is not just about enjoying luxurious facilities but also experiencing warm and memorable service. At The Alana Solo, every detail is meticulously attended to by a dedicated team working behind the scenes to ensure that every guest has an unforgettable stay.
From the warm smiles greeting guests at the lobby to the well-maintained comfort of the rooms, everything is the result of the hard work and dedication of the team. With the philosophy of "Your Home Away From Home," The Alana Solo is committed to delivering the best service through operational standards and regular training for all employees.
Dedication in Every Corner of the Hotel
Behind the comfortable ambiance of the hotel, the housekeeping team ensures that every room is clean and tidy. With keen attention to detail, they work tirelessly so guests can rest comfortably. One of the housekeeping staff shared, “We always ensure that every guest feels at home. Their satisfaction is our pride.”
In the kitchen, the culinary team works with creativity to serve dishes that are not only delicious but also carry the distinctive flavors of Solo. A collaboration between experienced chefs and the culinary team results in a menu that blends traditional and international elements, providing an exceptional dining experience for both staying guests and those hosting MICE events at The Alana Solo.
Meanwhile, the front office team serves as the first point of contact in creating a positive impression for guests. They assist with check-in and check-out processes and offer the best recommendations for exploring the beauty of Solo and its surroundings. “We want every guest to feel valued and cared for from the moment they arrive until they leave,” said Willy, Front Office Manager of The Alana Solo.
Behind the scenes, the sales & marketing team plays a vital role in maintaining The Alana Solo’s image as a premier hospitality destination. Through effective communication strategies, they ensure that the hotel’s achievements and initiatives reach the public and media. “We don’t just build relationships with guests but also with the community and strategic partners to ensure The Alana Solo remains the top choice in the hospitality industry,” said Putri Permata Sari, Director of Sales at The Alana Solo.
The Alana Solo’s Commitment to Enhancing Service Standards
To maintain service quality, The Alana Solo regularly conducts training for all employees, ensuring they possess the best skills and knowledge in the hospitality industry. Additionally, guest feedback is always used as a basis for evaluation to continuously improve service quality.
With the dedication and hard work of an exceptional team, The Alana Solo remains committed to offering more than just accommodation—it provides comfort, hospitality, and unforgettable memories for every guest.
We invite you to experience firsthand the warmth and best services at The Alana Solo. Whether for a vacation, business trip, or special event, our team is ready to provide a remarkable stay. Book your room now and enjoy the comfort and hospitality of our services.